How does the Inbox work?
The inbox is the place where you will see all messages sent and received in Perfect Venue. The entire inbox tab will have a numbered notification when you have unread messages. The new messages will have a red notification dot on top of the initial icon, and you will be able to see an unread message count in the top left corner.
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The colored tab on the left hand side to indicates what stage the event is in
- The folder icon on the right hand side of the message allows you to archive the email
Inbox Tabs
- New
- All emails will thread with the most recent email at the top
- Drafts (per user)
- Emails that have been saved but haven’t been sent yet, so you can review and edit them before sending.
- Scheduled (per user)
- Emails that are scheduled to be sent at a specific date and time.
- Note: This does not include automated emails set in Settings.
- Pending
- Emails that are still being sent and haven’t been delivered yet.
- Includes failed to sent (misspelled email, email no longer exists, etc.)
- Emails that are still being sent and haven’t been delivered yet.
- Archived
- Stores all of your archived messages. Here you can unarchive in the same way.
- If you respond to an archived email, it will automatically move back into the "new" tab.
Can I filter the Inbox?
The messages in the inbox will be sorted by last emailed date. You can filter by read vs. unread, by using the "hide read" button in the top right corner.
For our Premium and Enterprise customers, you are also able to utilize the "My Events" button to filter events that you are assigned as the owner.
Messages are able to be marked in bulk as archived, read, or unread just by checking off the boxes to the left, and selecting how you would like them marked.
Will completed or cancelled event's messaged still show up in the Inbox?
Yes! If someone from a cancelled or past event replies to their email thread, it will always show back up in the inbox.