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Your Subscription: Invoices, Billing Email, Adding a Venue and Changing Plans

Everything about your Perfect Venue subscription lives under Settings > Billing. Only account admins can see this page. If you can't see it, ask your account admin.

What's on the Billing page

  • Organization: your organization name, Billing Email and Billing Address
  • Payment Methods: the cards on file
  • One card per venue showing its plan, Monthly Rate, Billing Interval (monthly or annual), Next Billing date, Card Rate (the Perfect Venue fee on card payments) and the Payment Method it's charged to

Invoices and receipts

Who gets them: subscription invoices go to the Billing Email on the Billing page. To send them to your bookkeeper or accounts payable, change that email. 

What's on them: your organization name and Billing Address. Update the address on the Billing page and future invoices will show it. 

Need a copy of a past invoice? Email support@perfectvenue.com with the month, and we'll send you the PDF.

Need a W-9? Email support and we'll send one. Perfect Venue doesn't issue 1099s or W-2s to venues.

Update your card

  1. On the Billing page, add the new card under Payment Methods and save it.
  2. On the venue's card, click Change Payment Method and pick the new card.

Each venue can be charged to its own card. If a charge failed, update the card, then email support and we'll retry the payment.

See How to Update Your Payment Method for Your Subscription for screenshots.

Add another venue

  1. Go to Settings > Billing and click Add Venue.
  2. Choose a plan and a payment method.

You'll see the price for the new venue before you confirm. Each venue in Perfect Venue gets one onboarding session.

Switch from monthly to annual billing

On the venue's card, click Change Plan and choose annual billing. Annual billing costs less per month. 

Changing your plan

On the venue's card, click Change Plan and pick the plan you want. The new price, including any discount on your account, shows before you confirm.

Try a higher plan free for 7 days. On the venue's card, click Trial Higher Plan. After 7 days your venue moves to the new plan at the new rate, unless you cancel the trial on the same page before it ends. You can start a trial if:

  • You're an account admin
  • The venue is on a paid plan
  • The venue hasn't trialed that plan before
  • There's no other trial or plan change already scheduled

Questions about your bill

If a charge looks wrong, email support@perfectvenue.com with the invoice or the date of the charge and we'll look into it.